Ophelia Gildglow Luxury Ceramic Chandelier Large Foyer Gingko Leaf Living Room

This Shipping Policy applies to all lighting products purchased directly from LUMPAZ through our official website.

Delivery Coverage

LUMPAZ currently ships to the United States, Canada, the United Kingdom, Australia, the Middle East, Russia, and most European countries.

Additional shipping fees may apply to remote or special locations (such as Iceland). Any applicable shipping charges will be automatically calculated and clearly displayed at checkout.

At present, we do not offer shipping to Ukraine. Thank you for your understanding.

Global Fulfillment Network

To provide dependable and timely delivery, LUMPAZ works with an international logistics network supported by warehouses and fulfillment partners in multiple regions.

Depending on inventory availability and logistics efficiency, orders may be dispatched from warehouses located in the United States, Europe, or Asia.

Estimated Delivery Timeframes

Processing Time: 1–2 business days
Estimated Transit Time (after dispatch):
• United States & Canada: 7–12 business days
• United Kingdom & Europe: 7–12 business days
• Australia: 9–13 business days
• Middle East & Russia: 9–13 business days

Please note that delivery times are estimates and may vary due to customs procedures, weather conditions, peak seasons, or local carrier delays.

• Order Preparation: Orders are generally processed within 1–2 business days. Custom-made or made-to-order products may require additional production time. Once shipped, a confirmation email with tracking details will be sent.
• Shipping Carriers: Free Standard Shipping is available. We partner with international carriers such as DHL, DPD, FedEx, UPS, or local postal services based on destination and logistics efficiency.
• Multiple Shipments: Orders containing multiple items may be shipped separately from different warehouses to optimize delivery speed. Separate tracking numbers will be provided when applicable.

Shipping Fees

LUMPAZ provides Free Standard Shipping on eligible orders. For standard delivery, shipping costs are covered by the seller and no additional shipping fees are charged at checkout.

Expedited shipping is available for customers who require faster delivery. Expedited shipping charges are not included in free shipping and must be paid by the buyer.

Expedited shipping fees depend on destination, package size, and carrier availability. Exact costs will be shown at checkout or confirmed prior to order processing.

Please note that expedited shipping fees are non-refundable once the order has been dispatched, as they are paid directly to the courier.

Tracking Your Order

After your order is shipped, you will receive an email containing tracking number(s). Please allow 1–3 business days for the carrier’s system to update tracking information.

Address Changes & Customer Responsibility

Due to efficient order processing, LUMPAZ maintains the following address change policy:

• Within 2 Days of Purchase: Address modification requests may be submitted free of charge within 2 calendar days of placing the order.
• After 2 Days: Address changes cannot be guaranteed. If the package has already been handed over to the carrier, any rerouting or redelivery fees will be the customer’s responsibility. If unpaid and the parcel is returned, related expenses may be deducted from the refund.

Express Shipping Options

For urgent needs, express shipping via DHL or UPS Express is available with an estimated delivery time of 6–10 business days. Please contact us for a quotation before placing your order.

Express shipping fees are non-refundable once shipment has occurred.

Delivery Issues & Protection

• Transit Damage: If your item arrives damaged, please notify us within 48 hours of delivery. We may offer replacement parts, a full replacement, or a refund depending on the situation.
• Lost or Missing Packages: If tracking indicates delivery but the package cannot be located, a carrier investigation must be initiated within 7 days. If confirmed lost (excluding theft after confirmed delivery), we will reship the order at no additional cost.
• Undeliverable Shipments: If a package is returned due to incorrect address information or failed delivery attempts, you may choose reshipment (with applicable fees) or receive a refund after return processing.

Customs Duties, Import Taxes & VAT

United States

For Standard Shipping, import duties and related charges are generally prepaid by LUMPAZ, allowing delivery without additional fees.

If Express Shipping is selected, U.S. customs authorities may assess additional duties or import charges. Unless otherwise stated at checkout, such fees are the buyer’s responsibility.

International Orders

For Standard Shipping to Canada, the United Kingdom, and most European Union countries, import duties and VAT are typically covered by LUMPAZ.

For express delivery methods, additional customs duties, taxes, or clearance fees may apply and will be the buyer’s responsibility unless otherwise specified.

Shipping Limitations

Currently, we do not ship to all African countries, all South American countries, or certain regions including Afghanistan, India, Iraq, and selected island territories.

These restrictions are based on carrier availability, logistical limitations, or local import regulations.

Need Assistance?

If you have questions regarding shipping methods, delivery times, or logistics arrangements, please contact our customer support team:

Email: [email protected]
Phone: +86 13660355393

We aim to respond to all inquiries within 24 business hours.

This Return & Refund Policy applies to all lighting products purchased directly from LUMPAZ through our official website. We are committed to providing a transparent and reliable shopping experience. The following terms explain our return, exchange, refund, and cancellation procedures.

30-Day Return Policy

LUMPAZ offers a 30-day return window. You may request a return or exchange within 30 days from the date your item is delivered.

To qualify for a return, items must:

• Be unused and not installed
• Remain in original condition with all original packaging
• Be accompanied by valid proof of purchase

Return Categories & Shipping Responsibility

Return requests generally fall into the following categories:

1. Product Defects or Shipping Damage

• Manufacturing or quality defects
• Damage occurring during transit
• Incorrect product received

In these situations, LUMPAZ will cover the return shipping costs and provide either a free replacement or a full refund.

2. Personal Preference / Change of Mind

Returns requested for personal reasons, including but not limited to:

• The product does not meet expectations
• Incorrect size, color, or variant selected
• Ordering the wrong item or quantity
• No longer needing the product

In such cases, the customer is responsible for return shipping expenses. Original shipping charges are non-refundable.

Inspection Upon Delivery

Please carefully inspect your order upon arrival. If you notice any damage, defects, or discrepancies, contact us promptly so we can resolve the issue as quickly as possible.

Eligible Return & Refund Situations

You may qualify for a refund, replacement, or return if:

• The product arrives damaged or faulty
• The item meets the 30-day return conditions and remains unused
• The shipment is returned as undeliverable
• The order has not been delivered within 30 days

Where applicable, LUMPAZ will assume responsibility for related costs and offer a full refund or replacement.

Non-Returnable Items

The following items are not eligible for return unless required by applicable law:

• Customized, personalized, or made-to-order products
• Light bulbs or consumable components
• Products not in original condition or missing packaging

For ineligible items, return shipping costs remain the customer’s responsibility. Shipping fees are non-refundable.

Order Cancellation

Orders may be canceled within 24 hours after confirmation.

Once processing or shipment has begun, cancellation cannot be guaranteed. If your order has not yet been dispatched, please contact us immediately and we will do our best to assist.

How to Initiate a Return

1. Email us at [email protected] with your order number and return reason
2. Our team will review your request and confirm eligibility
3. If approved, we will provide return instructions and the designated return address
4. Please send the item back within the specified timeframe

Exchanges

For faster service, we recommend returning the original item and placing a new order once your return has been approved.

European Union & UK – 14-Day Cooling-Off Right

If your order is delivered to the European Union or the United Kingdom, you have the statutory right to cancel or return your order within 14 days of receipt without providing a reason.

Returned goods must remain unused, uninstalled, and in original packaging. Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.

Refund Processing

Refunds are issued after the returned item has been received and inspected.

Once approved, the refund will be credited to your original payment method within 5 business days. Processing times may vary depending on your bank or payment provider.

If more than 10 business days have passed since approval, please contact us at [email protected].

Contact Information

If you have any questions about this Return & Refund Policy, please reach out to our support team:

Email: [email protected]
Phone: +86 13660355393
Address: 9th Floor, No. 123, Jiefang South Road, Yuexiu District, Guangzhou, Guangdong 510120, China
Working Time: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)

We aim to respond to all inquiries within 24 business hours.