This Return & Refund Policy applies to all lighting products purchased directly from LUMPAZ through our official website. We are committed to providing a transparent and reliable shopping experience. The following terms explain our return, exchange, refund, and cancellation procedures.
30-Day Return Policy
LUMPAZ offers a 30-day return window. You may request a return or exchange within 30 days from the date your item is delivered.
To qualify for a return, items must:
- Be unused and not installed
- Remain in original condition with all original packaging
- Be accompanied by valid proof of purchase
Return Categories & Shipping Responsibility
Return requests generally fall into the following categories:
1. Product Defects or Shipping Damage
- Manufacturing or quality defects
- Damage occurring during transit
- Incorrect product received
In these situations, LUMPAZ will cover the return shipping costs and provide either a free replacement or a full refund.
2. Personal Preference / Change of Mind
Returns requested for personal reasons, including but not limited to:
- The product does not meet expectations
- Incorrect size, color, or variant selected
- Ordering the wrong item or quantity
- No longer needing the product
In such cases, the customer is responsible for return shipping expenses. Original shipping charges are non-refundable.
Inspection Upon Delivery
Please carefully inspect your order upon arrival. If you notice any damage, defects, or discrepancies, contact us promptly so we can resolve the issue as quickly as possible.
Eligible Return & Refund Situations
You may qualify for a refund, replacement, or return if:
- The product arrives damaged or faulty
- The item meets the 30-day return conditions and remains unused
- The shipment is returned as undeliverable
- The order has not been delivered within 30 days
Where applicable, LUMPAZ will assume responsibility for related costs and offer a full refund or replacement.
Non-Returnable Items
The following items are not eligible for return unless required by applicable law:
- Customized, personalized, or made-to-order products
- Light bulbs or consumable components
- Products not in original condition or missing packaging
For ineligible items, return shipping costs remain the customer’s responsibility. Shipping fees are non-refundable.
Order Cancellation
Orders may be canceled within 24 hours after confirmation.
Once processing or shipment has begun, cancellation cannot be guaranteed. If your order has not yet been dispatched, please contact us immediately and we will do our best to assist.
How to Initiate a Return
- Email us at [email protected] with your order number and return reason
- Our team will review your request and confirm eligibility
- If approved, we will provide return instructions and the designated return address
- Please send the item back within the specified timeframe
Exchanges
For faster service, we recommend returning the original item and placing a new order once your return has been approved.
European Union & UK – 14-Day Cooling-Off Right
If your order is delivered to the European Union or the United Kingdom, you have the statutory right to cancel or return your order within 14 days of receipt without providing a reason.
Returned goods must remain unused, uninstalled, and in original packaging. Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.
Refund Processing
Refunds are issued after the returned item has been received and inspected.
Once approved, the refund will be credited to your original payment method within 5 business days. Processing times may vary depending on your bank or payment provider.
If more than 10 business days have passed since approval, please contact us at [email protected].
Contact Information
If you have any questions about this Return & Refund Policy, please reach out to our support team:
Email: [email protected]
Phone: +86 13660355393
Address: 9th Floor, No. 123, Jiefang South Road, Yuexiu District, Guangzhou, Guangdong 510120, China
Working Time: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
We aim to respond to all inquiries within 24 business hours.
