Last updated: February 2026
This Privacy Policy describes how LUMPAZ (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you visit, browse, or make a purchase from lumpaz.com (the “Site”), or otherwise communicate with us.
By accessing or using our Site, you confirm that you have read, understood, and agreed to the terms outlined in this Privacy Policy.
1. Data Controller
LUMPAZ acts as the data controller responsible for handling and processing your personal information.
Contact Information
Email: [email protected]
Phone: +86 13660355393
Address: 9th Floor, No. 123, Jiefang South Road, Yuexiu District, Guangzhou, Guangdong 510120, China
Working Time: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
2. Personal Information We Collect
“Personal Information” means any information that identifies you directly or indirectly, or that can reasonably be linked to you.
Information You Provide
- Name, email address, and telephone number
- Billing and shipping details
- Order information and payment confirmation
- Communications with our customer service team
Information Collected Automatically
- IP address and general geographic location
- Device details, browser type, and operating system
- Browsing behavior and interaction with our Site
- Cookies and related tracking technologies
3. Third-Party Services
We rely on reputable third-party providers to support website operations, order fulfillment, analytics, and logistics services. These may include:
- 17Track – for shipment tracking and delivery updates
- Google Analytics – for website performance analysis and traffic insights
Such providers process personal information according to their own privacy policies and in compliance with applicable data protection laws.
4. How We Use Your Information
Your personal information may be used to:
- Process transactions and fulfill orders
- Provide customer assistance and respond to inquiries
- Enhance website functionality and user experience
- Prevent fraud and ensure platform security
- Meet legal and regulatory requirements
We do not sell your personal information to third parties.
5. Cookies & Consent
We use cookies and similar technologies to maintain essential site functionality, measure performance, and improve your browsing experience.
Where required by law, you will be presented with a cookie consent banner allowing you to manage your preferences when visiting our Site.
6. Legal Basis for Processing (EU & UK)
If you are located in the European Union or the United Kingdom, we process your data under one or more of the following legal bases:
- Your explicit consent
- Performance of a contractual obligation (such as fulfilling an order)
- Compliance with legal duties
- Our legitimate business interests, including service improvement and fraud prevention
7. Your Rights (EU & UK Residents)
Residents of the EU and UK may have rights that include:
- Access to personal data we hold about you
- Correction of inaccurate or incomplete information
- Erasure of personal data where applicable
- Restriction or objection to certain processing activities
- Data portability
- Withdrawal of consent at any time
- Filing a complaint with a supervisory authority
To exercise these rights, please contact us at [email protected].
8. Your Rights (United States – CCPA/CPRA)
If you are a California resident, you may have rights under applicable privacy laws, including:
- Requesting disclosure of collected personal information
- Requesting deletion of personal information, subject to certain exceptions
- Non-discrimination for exercising your privacy rights
You may submit such requests by emailing [email protected].
9. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, unless extended retention is required or permitted by law.
10. International Data Transfers
Your information may be transferred to and processed in jurisdictions outside your country of residence. Where applicable, we implement appropriate safeguards to ensure your data remains protected.
11. Children’s Privacy
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from minors.
12. Updates to This Policy
We may revise this Privacy Policy from time to time. Any updates will be published on this page along with a revised “Last updated” date.
13. Contact Us
If you have questions regarding this Privacy Policy or our data handling practices, please contact us:
Email: [email protected]
Phone: +86 13660355393
Working Time: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
We strive to respond to privacy-related inquiries within 24 business hours.
